Effective date: September 14, 2026
1. Introduction and company information
This Privacy Policy explains how Maple Stage Acting Studio Ltd. collects, uses, discloses, stores, and protects personal information in connection with its acting-studio services, including classes, workshops, auditions, coaching sessions, performances, website interactions, registrations, payments, and related communications.
Maple Stage Acting Studio Ltd. is committed to safeguarding personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
Business contact details:
- Legal name: Maple Stage Acting Studio Ltd.
- Address: 2140 Cambie Street, Vancouver, BC V5Z 2T7, Canada
- Email: [email protected]
- Phone: +1 (604) 782-9463
2. Data collection and processing
Maple Stage Acting Studio Ltd. may collect personal information directly from you, from your authorized representative, from payment processors, from booking and communication systems, and from publicly available sources where permitted by law.
The types of personal information we may collect include:
- Identification details such as name, date of birth, and contact information
- Parent/guardian information for minors, including names and contact details
- Billing and payment details, including transaction records and invoice information
- Class registration information, scheduling preferences, attendance records, and participation history
- Health or accessibility information voluntarily provided for safety, accommodation, or participation purposes
- Performance-related media, including photographs, audio recordings, and video recordings, where applicable and lawfully obtained
- Communications with us, including inquiries, feedback, complaints, and support requests
- Website and device information such as IP address, browser type, device identifiers, cookies, and usage analytics
We generally limit collection to information necessary for the purposes described in this Policy. If we require sensitive information, we will collect it only where reasonably necessary and with appropriate safeguards.
3. Purpose of data processing
Maple Stage Acting Studio Ltd. processes personal information for the following purposes:
- To register students, process enrollments, and manage class participation
- To schedule lessons, workshops, auditions, rehearsals, and performances
- To communicate about services, updates, policies, notices, and administrative matters
- To process payments, issue invoices, and maintain accounting and tax records
- To provide age-appropriate services and parental/guardian communication where minors are involved
- To accommodate accessibility, health, or safety needs
- To maintain studio operations, internal records, and quality assurance
- To use photographs, audio, or video for documentation, promotional materials, or educational purposes where consent is obtained or otherwise permitted by law
- To protect the studio, students, staff, and visitors, including fraud prevention, safety, and incident management
- To comply with legal, regulatory, accounting, or reporting obligations
- To improve our services, website functionality, and user experience
4. Legal basis for processing
Under Canadian privacy law, Maple Stage Acting Studio Ltd. processes personal information only for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with consent or another lawful basis.
Depending on the context, our processing may be based on one or more of the following:
- Consent: where you have provided express or implied consent, including for communications, media use, or optional services
- Contractual necessity: to provide requested services, manage registrations, or perform our obligations to you
- Legal obligation: to comply with applicable laws, regulations, court orders, or tax requirements
- Legitimate business purposes: where permitted by law, including studio administration, safeguarding, fraud prevention, and service improvement
- Protection of vital interests and safety: where necessary to protect the health or safety of individuals
Where consent is required, you may withdraw it subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
Maple Stage Acting Studio Ltd. does not sell personal information. We may disclose personal information only where necessary and appropriate, including to:
- Service providers and processors: such as payment processors, cloud hosting providers, email platforms, booking systems, analytics providers, and IT support vendors
- Instructors and administrative staff: for scheduling, teaching, safety, and studio operations
- Parents, guardians, or emergency contacts: where a student is a minor or where disclosure is required for safety
- Professional advisors: including lawyers, accountants, auditors, and insurers
- Regulatory, law enforcement, or government authorities: where required or permitted by law
- Business transaction parties: in connection with a merger, reorganization, sale, or similar corporate transaction, subject to applicable legal protections
All third parties with access to personal information are expected to maintain appropriate confidentiality, security, and data protection standards consistent with the nature of the information and applicable law.
6. Data transfer to third countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
Where personal information is transferred outside Canada, Maple Stage Acting Studio Ltd. takes reasonable steps to ensure it is protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
7. Storage duration
Maple Stage Acting Studio Ltd. retains personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and purpose of use. In general:
- Registration, attendance, and service records are retained for the duration of the relationship and for a reasonable period afterward
- Financial and tax records are retained for the period required by applicable accounting and tax laws
- Communications and support inquiries are retained for operational and record-keeping purposes as appropriate
- Consent records, media releases, and safety-related records may be retained as needed to demonstrate compliance or protect legal interests
When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and legal obligations.
8. User rights
Subject to applicable law, you may have the following rights regarding personal information held by Maple Stage Acting Studio Ltd.:
- Access: the right to request confirmation whether we hold personal information about you and to receive a copy
- Rectification: the right to request correction of inaccurate or incomplete information
- Erasure: the right to request deletion of information in appropriate circumstances, subject to legal retention requirements
- Restriction: the right to request that certain processing be limited in specific situations
- Data portability: where applicable, the right to receive certain information in a structured, commonly used format
- Objection: the right to object to certain processing activities where permitted by law
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of consent
Where our processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual limitations and reasonable notice.
To withdraw consent, contact Maple Stage Acting Studio Ltd. using the details in this Policy. Please note that withdrawing consent may affect our ability to provide certain services, such as class communications, media use, or participation in optional activities.
10. Right to complain
If you have concerns about how Maple Stage Acting Studio Ltd. handles personal information, we encourage you to contact us first so we can attempt to resolve the matter promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable provincial privacy authority, depending on the circumstances and jurisdiction.
Federal privacy authority contact:
- Office of the Privacy Commissioner of Canada
- Website: https://www.priv.gc.ca
11. Data security
Maple Stage Acting Studio Ltd. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.
These safeguards may include:
- Access controls and role-based permissions
- Secure storage and password protection
- Encryption or other appropriate security tools where feasible
- Staff confidentiality obligations and privacy training
- Regular review of systems, procedures, and vendor practices
- Incident response and breach management procedures
No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact information
If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:
- Maple Stage Acting Studio Ltd.
- Address: 2140 Cambie Street, Vancouver, BC V5Z 2T7, Canada
- Email: [email protected]
- Phone: +1 (604) 782-9463
13. Changes to privacy policy
Maple Stage Acting Studio Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
When we make material changes, we will take reasonable steps to notify you, which may include posting the updated policy on our website, updating the effective date, or sending a direct notice where appropriate. Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy to the extent permitted by law.
If you have any questions about this Privacy Policy, please contact Maple Stage Acting Studio Ltd. using the contact information above.